Introduction

These Operating Procedures govern access to and use of the Zeneva platform, including all hardware integrations, AI analytical engines, and real-time syncing services. By operating Zeneva in your retail environment, you agree to follow the architectural guidelines outlined in this manual.

1. Description of Services

Zeneva is an all-in-one retail operating system that enables merchants to manage complex stock environments, process secure payments, and gain deep intelligence into their operations.

• Real-time inventory synchronization across multi-store nodes
• High-octane POS checkout with hardware acceleration
• Automated AI waste tracking and stock forensics
• Secure cloud backup with military-grade encryption

2. Eligibility

To operate Zeneva within your business, you must meet the following hardware and operational requirements:

• Maintain a compatible iOS or Android terminal
• Provide authentic business identity for tax compliance
• Operate within the regulatory guidelines of your operating region

3. Account Registration

Registration requires a verified email and business identity. Once registered, you are responsible for maintaining the security of your authentication tokens and staff access pins.

4. Subscription Plans and Fees

Zeneva operates on a tier-based subscription model. Fees are calculated based on store count, staff limits, and AI analytical depth. All fees are processed monthly or annually depending on your selection.

5. Referral Program

Earn rewards by onboarding other merchants to the Zeneva ecosystem. Referrals must complete their first cloud synchronization to qualify for bonus credits.