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28 answers about running Zeneva — searchable, and written against what the app actually does today.
Browse by category
Six areas, every one of them backed by real answers rather than a placeholder.
All answers
28 articles
Getting started
Inventory & stock
Point of sale
Zen AI & reports
Team & permissions
Billing & plans
The four rules the product is built on
These are not settings you can misconfigure. They are decisions baked into how Zeneva works, and they are the reason the rest of it behaves predictably.
The till outlives the connection
Sales queue locally in order and upload when the network returns. Losing internet does not stop you trading.
Your data is isolated from other businesses
Every record is bound to your business, and that isolation is enforced by database rules rather than by application code alone.
Zen AI cannot write, and does not keep your prompts
It proposes changes for you to approve, and prompt text is never stored.
A lapsed plan never locks the register
Expiry downgrades you to Starter. It does not take your shop offline or hold your records hostage.
Windows & macOS
Native desktop app
Android & iOS
On the shop floor
Web
Any browser
Longer walkthroughs
Step-by-step guides for offline sync, staff permissions, barcode scanners and low-stock alerts.
Still need help?
If the answer is not above, reach a person. Signed-in users can also open a support thread from inside the app, which carries your shop details with it.